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Handling of errors

A good way to work when creating a search agent is to start with a broad search and then narrow down the search over time. This process inevitably leads to getting hits that you are not interested in. Below is a review of the most common measures. If you need more help finding the right one, you are of course welcome to contact our support.

Update search terms

Make sure your Agent / Search profile contains the correct search terms. Make sure that your Agent / Search Profile does not search in places and areas that are not relevant to your interests. You can access the filtering of the Media List by going to Agents and selecting edit for the current agent. Go to our Create Agent guide for tips.

Filter media list

Make sure that your Agent / Search Profile does not search in places and areas that are not relevant to your interests. You can access the filtering of the Media List by going to Agents and selecting edit for the current agent. In the edit menu, click Edit Media List.

Our menu for editing media list
  1. Filter out foreign hits
    • Select Language and click Select all then click in the box for Swedish . Then do the same under Countries . Do not forget to click Done at the top right of the menu bar and then Apply when the new settings are done.
  2. Filter out irrelevant channels
    • There you select Channels and click out of the checkboxes for, for example, Municipalities, Authorities and Social Media.
  3. Filter out irrelevant sources
    • Go to the inbox and look up the source name for the hits that are irrelevant. Memorize / write down names
    • Select Sources and enter the name of a source you want to ignore. Press search and wait. Uncheck the box for the source, then press save.
  4. Do not forget to click Done at the top right of the menu bar and then Apply when the new settings are done.

Delete Manually

A certain number of mistakes is inevitable even for the best-written agents. In the inbox, there is a menu in the corner of each match where you can choose to go in to delete the match. It will then no longer appear in the inbox, future email reports or the analysis tool.

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