{"id":29827,"date":"2021-11-27T20:13:47","date_gmt":"2021-11-27T19:13:47","guid":{"rendered":"https:\/\/market.newsmachine.com\/customer-support\/"},"modified":"2026-03-12T10:44:01","modified_gmt":"2026-03-12T09:44:01","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/market.newsmachine.com\/en\/customer-support\/","title":{"rendered":"Customer support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; next_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_type=&#8221;circular&#8221; background_color_gradient_direction_radial=&#8221;top left&#8221; background_color_gradient_stops=&#8221;#2a9dfc 3%|#1250a7 100%&#8221; background_color_gradient_start=&#8221;#2a9dfc&#8221; background_color_gradient_start_position=&#8221;3%&#8221; background_color_gradient_end=&#8221;#1250a7&#8243; custom_margin=&#8221;||-10px||false|false&#8221; bottom_divider_style=&#8221;wave2&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;|600|||||||&#8221; text_text_color=&#8221;#000064&#8243; text_line_height=&#8221;1.4em&#8221; header_font=&#8221;||||||||&#8221; header_text_align=&#8221;center&#8221; header_line_height=&#8221;1.2em&#8221; header_2_font=&#8221;||||||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_font_size=&#8221;20px&#8221; header_2_line_height=&#8221;1.4em&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; max_width=&#8221;800px&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||0px|||&#8221; text_font_tablet=&#8221;|600|||||||&#8221; text_font_phone=&#8221;|600|||||||&#8221; text_font_last_edited=&#8221;on|phone&#8221; header_font_tablet=&#8221;||||||||&#8221; header_font_phone=&#8221;||||||||&#8221; header_font_last_edited=&#8221;on|phone&#8221; text_text_shadow_style=&#8221;preset3&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Customer support<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_5,3_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_cta title=&#8221;Our support team is happy to help!&#8221; button_text=&#8221;Click Here&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_text_align=&#8221;left&#8221; header_font_size=&#8221;28px&#8221; header_line_height=&#8221;1.4em&#8221; body_text_align=&#8221;left&#8221; body_font_size=&#8221;18px&#8221; background_enable_color=&#8221;off&#8221; background_layout=&#8221;light&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;|0px||0px|false|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; border_radii=&#8221;on|3px|3px|3px|3px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Register your support case via the form or contact us by phone: <strong data-start=\"608\" data-end=\"627\">010 300 1800<\/strong><\/p>\n<p><strong data-start=\"629\" data-end=\"649\">(+46 10 300 18 00<\/strong> for international calls).<\/p>\n<ul>\n<li><strong data-start=\"680\" data-end=\"695\">Opening hours:<\/strong> Monday-Friday, 08:00-17:00 (CET\/CEST &#8211; Central European Time)<\/li>\n<li>We respond to emails and phone calls.<\/li>\n<li>We offer tips, advice and full support.<\/li>\n<\/ul>\n<p>You can also email us at <a href=\"mailto:support@newsmachine.com\">support@newsmachine.com.<\/a><\/p>\n<p>[\/et_pb_cta][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(0,0,0,0)&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;|0px||0px|false|true&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;||||false|false&#8221; custom_padding_tablet=&#8221;||||false|false&#8221; custom_padding_phone=&#8221;|0px||0px|false|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f39443-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"39443\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/29827#wpcf7-f39443-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"39443\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f39443-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"nm-support-form\" role=\"form\" aria-labelledby=\"nm-support-heading\">\n\t<h2 id=\"nm-support-heading\">Contact our support\n\t<\/h2>\n\t<p class=\"nm-required-note\"><br \/>\nFields marked with * are mandatory.\n\t<\/p>\n\t<div class=\"nm-field full\">\n\t\t<p><label for=\"nm-name\">Name <span aria-hidden=\"true\">*<\/span><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required nm-input\" id=\"nm-name\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"nm-grid two\">\n\t\t<div class=\"nm-field\">\n\t\t\t<p><label for=\"nm-email\">Email *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email nm-input\" id=\"nm-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"nm-field\">\n\t\t\t<p><label for=\"nm-company\">Company\/Org *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required nm-input\" id=\"nm-company\" autocomplete=\"organization\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"company\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"nm-grid two nm-top\">\n\t\t<div class=\"nm-field\">\n\t\t\t<p><label for=\"nm-phone\">Phone<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel nm-input\" id=\"nm-phone\" autocomplete=\"tel\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"your-phone\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<fieldset class=\"nm-field nm-radio-field\">\n\t\t\t<legend>What do you need help with?\n\t\t\t<\/legend>\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"help-topic\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"help-topic\" value=\"Press releases &amp; Press room\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Press releases &amp; Press room<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"help-topic\" value=\"Monitoring\" \/><span class=\"wpcf7-list-item-label\">Monitoring<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"help-topic\" value=\"NewsMachines Newsletter service\" \/><span class=\"wpcf7-list-item-label\">NewsMachines Newsletter service<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"help-topic\" value=\"Other\" \/><span class=\"wpcf7-list-item-label\">Other<\/span><\/label><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/fieldset>\n\t<\/div>\n\t<div class=\"nm-field full\">\n\t\t<p><label for=\"nm-subject\"> Subject <span aria-hidden=\"true\">*<\/span><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required nm-input\" id=\"nm-subject\" autocomplete=\"on\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"nm-field full\">\n\t\t<p><label for=\"nm-message\">Describe your case in more detail *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required nm-textarea\" id=\"nm-message\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<fieldset class=\"nm-field full nm-consent\">\n\t\t<legend>Consent <span aria-hidden=\"true\">*<\/span>\n\t\t<\/legend>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"agree-terms\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"agree-terms\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I agree to <a href=\"\/integritetspolicy\/\" target=\"_blank\" rel=\"noopener noreferrer\">the privacy policy.<\/a><\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/fieldset>\n\t<div class=\"nm-submit-wrap\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer supportRegister your support case via the form or contact us by phone: 010 300 1800 (+46 10 300 18 00 for international calls). Opening hours: Monday-Friday, 08:00-17:00 (CET\/CEST &#8211; Central European Time) We respond to emails and phone calls. We offer tips, advice and full support. You can also email us at support@newsmachine.com.<p class=\"wpcf7-contact-form-not-found\"><strong>Error:<\/strong> Contact form not found.<\/p><\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-29827","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/market.newsmachine.com\/en\/wp-json\/wp\/v2\/pages\/29827","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/market.newsmachine.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/market.newsmachine.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/market.newsmachine.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/market.newsmachine.com\/en\/wp-json\/wp\/v2\/comments?post=29827"}],"version-history":[{"count":4,"href":"https:\/\/market.newsmachine.com\/en\/wp-json\/wp\/v2\/pages\/29827\/revisions"}],"predecessor-version":[{"id":39449,"href":"https:\/\/market.newsmachine.com\/en\/wp-json\/wp\/v2\/pages\/29827\/revisions\/39449"}],"wp:attachment":[{"href":"https:\/\/market.newsmachine.com\/en\/wp-json\/wp\/v2\/media?parent=29827"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}