How do I set up an SMS alert?

Go to the recipient and enter the mobile number according to the model, + 467… and save. Then go to Reports and Create Report . Then upload a report with the agents to be covered, so you create a report specifically for the SMS alert. Go to E-mail format and select SMS and then select When it happens (the SMS notification takes place as soon as something new is detected by the system). Then do not forget to save when all settings are made.