How can we help?
Frequently asked questions and answers
How do I add a new report recipient?
- Log in to NewsMachine.
- Navigate to “Monitor” in the top menu.
- Select “Share” in the submenu and then click on “Recipients” in the left menu.
- Click on “Add” to add a new recipient of reports.
- Fill in the recipient’s details and click on “Save“.
- Navigate to “Reports” in the left menu.
- Select the desired report and scroll to the bottom of the page.
- Under “Select recipient“, link the recipient to the relevant agents.
- Configure additional settings such as notifications and delivery time.
- Save Settings
How do I pause or close report emails?
- Go to “Monitoring” in the top menu.
- Select “Share” in the submenu and then click on “Recipients” in the left menu.
- Find the person to be removed from the mailing and click on “Remove“.
- To temporarily remove a person, select “Reports” in the left menu.
- Locate the reports the person receives and scroll to “Select recipient“.
- Click on the name to deselect it and then click on “Save“.
What if I forget my password or need to register a new one?
- Visit https://market.newsmachine.com.
- Click on “Log in” at the top right.
- Enter the registered email address.
- Click on “Forgot password“.
- You will receive an email with instructions on how to reset your password.
How do I filter out unwanted search results/hits from the search agent?
You can refine your search by filtering the media sources that your agent monitors. Follow these steps:
- Access to the media list filtering:
- Go to “Monitoring” > “Agents” (in the submenu).
- Click “Agents” in the left-hand menu.
- Select “Edit” for the current agent.
- In the edit menu, click on “Edit media list” (top right corner).
- Filtering options:
- Filter by language:
- Under “Languages“, click on “Deselect all” and then select your preferred language.
- Filter by country:
- Under “Countries“, deselect unwanted locations.
- Filter by channels:
- Under “Channels“, deselect categories such as Municipalities, Authorities or Social Media if they are irrelevant.
- Filter by sources:
- Note the names of the irrelevant sources in your inbox.
- Click on the edit icon next to the agent’s name.
- Select “Edit Media List” then search for the source name.
- Uncheck the source box and click “Done” (in the top menu), then “Done” to save the changes.
- Filter by language:
How do I get a quick overview of the publicity of our organization or a topic?
- Navigate to “Monitor” > “Analysis“, where you can quickly and easily create an automatic analysis report.
- Select the search agents to be included in the report.
- Enter the date range and click on “Update“.
- The system will generate an overview of the selected agents’ media coverage.
How do I set up an SMS alert?
- Log in to NewsMachine.
- Navigate to “Monitor” in the top menu.
- Go to “Share” in the submenu and then click on “Recipients” in the left menu.
- Select an existing recipient to edit or create a new one.
- Enter a mobile phone number in the format +46 7XXXXXXXX and save.
- Navigate to “Reports” in the left menu.
- Click Create Report and upload a report including the agents that need to be covered. This ensures the report is specifically for the SMS alert.
- Set the format to “Email” and select “SMS” as the delivery method.
- Select “When it happens” to receive an SMS notification immediately when new content is detected.
- Click on “Save” to confirm the settings.
How do I get “Ad Value and Reach” in Analytics?
- Navigate to “Monitor” > “Analysis“.
- Click on “Create statistics” in the left menu.
- Under the Basic tab, > Report Template”, select“Standard incl. Reach/Ad Value” from the dropdown menu for report templates.
- Select the agents for analysis, enter the date range and click “Update“.
How do I view “Ad Value and Reach” in the Dashboard?
- Navigate to “Monitoring” > “Dashboard“.
- Create a “New Widget” and select “Graph“.
- Choose one or more agents.
- Adjust the settings:
- The default view shows the number of hits over time.
- Select “Reach“, “Ad Value” or “Issue” under the “Sum hits on” label to see additional metrics.
- The system will display the selected data, providing a clear media impact overview.
Can I import search strings from other platforms?
No, direct import of search strings is not supported. Some modifications are required. A detailed guide is available in the Manual, or you can contact NewsMachine Support for assistance.
Why haven’t I received my morning report?
If you have not received your report:
- Check your junk mail / spam folder.
- If the report is not there, check your inbox for new hits.
- If no new hits have been received, no report will be generated.
- If there are new hits from the last 24 hours but no report, contact NewsMachine Support for help.